FAQ
Q: What is the cancellation policy for appointments at Moonwake & Grove Wellness?
A: When booking online, we require customers to pay a booking deposit to secure their appointment. If you need to cancel your appointment, please be aware of the following:
Cancellations made more than 48 hours before the appointment: Your booking deposit is fully refundable.
Cancellations made within 48 hours of the appointment: Unfortunately, the booking deposit is forfeited.
We understand that life can be unpredictable, and we appreciate your understanding and cooperation with our policy.
Q: Is Moonwake & Grove Wellness open for walk-ins, or do I need to book an appointment?
A: Moonwake & Grove Wellness operates by appointment only. This ensures that each client receives the personalized attention and care they deserve. We recommend scheduling your appointment in advance to secure your preferred time and service. You can easily book your session through our online booking system.
Q: How can I book an appointment?
You can book an appointment through our online booking system. If you have any questions or need assistance, feel free to contact us via email or phone.
Q: What payment methods do you accept?
We accept payments through our online booking system, which includes options for credit/debit cards. We also accept credit cards and debit cards at the center, or will accept e-transfer.
Q: Where is Moonwake & Grove Wellness located?
We are located at 16811 60 Ave, Surrey, BC V3S 1T1, above the Boothroyd Heritage Coffee Shop within Kaimana Loft.
Q: Do you offer any special packages or discounts?
Yes, we offer special packages and discounts for combined services and classes. You can subscribe to our monthly newsletter to keep up-to-date on the upcoming months promos and/or follow us on Facebook & Instagram!
Q: What should I expect during the client intake process?
Our client intake process involves filling out forms to help us understand your needs and preferences. This ensures we provide the best possible service tailored to you. If you are a first-time client we ask that you arrive 15 minutes before your session to fill out our intake form. This ensures your session will be allotted to your service and not be taken away from your form time.